Items with Subject: service delivery

Abdel Aziz, A M (2007) Successful delivery of public-private partnerships for infrastructure development. Journal of Construction Engineering and Management, 133(12), pp. 918-931. ISSN 0733-9364

Abdi, A; Lind, H and Birgisson, B (2013) Payment mechanisms for winter road maintenance services. Construction Economics and Building, 13(4), pp. 18-31. ISSN 2204-9029

Abdul-Lateef, O A (2010) Quantitative analysis of criteria in university building maintenance in Malaysia. Construction Economics and Building, 10(3), pp. 51-61. ISSN 2204-9029

AbdulLateef, O; Sanmargaraja, S; Oni, O; Anavhe, P and Mewomo, C M (2024) An association rule mining model for the application of construction technologies during COVID-19. International Journal of Construction Management, 24(4), pp. 443-453. ISSN 1562-3599

Abdullah Sani, H. A. and Jaafar, N. I. (2026) Exploring the impact of IoT on governance and public service transformation: Evidence from malaysia's public sector. Smart and Sustainable Built Environment, 15(5), pp. 1991-2014. ISSN 2046-6099

Abdullahi Ahmed, U; Noor Amila Wan Abdullah, Z and Abdul-Rashid, A-A (2021) Malaysian regulators' ranking of PPP contract governance skills. Built Environment Project and Asset Management, 11(1), pp. 88-102. ISSN 2044-124X

Abu Arqoub, M; Ghanbaripour, A N; Langston, C and Skulmoski, G (2023) Beyond design and delivery: Developing a model to measure end-user satisfaction (delight) in projects. Built Environment Project and Asset Management, 13(4), pp. 509-534. ISSN 2044-124X

Adewunmi, Y; Omirin, M and Koleoso, H (2016) Prioritising facilities management services for benchmarking in selected cities in Nigeria. Journal of Construction in Developing Countries, 21(1), pp. 131-145. ISSN 1823-6499

Agdas, D (2008) Corporate-level management system for critical strategic resources for large construction program managers. PhD thesis, University of Florida, USA.

Aghimien, D; Aigbavboa, C and Matabane, K (2023) Dynamic capabilities for construction organizations in the fourth industrial revolution era. International Journal of Construction Management, 23(5), pp. 855-864. ISSN 1562-3599

Aghimien, D O; Awodele, O A and Maipompo, C S (2019) Organisational commitment of construction skilled workers in selected construction firms in Nigeria. Journal of Construction Business and Management, 3(1), pp. 8-17. ISSN 2521-0165

Aghimien, D O; Ikuabe, M; Aigbavboa, C; Oke, A and Shirinda, W (2021) Unravelling the factors influencing construction organisations' intention to adopt big data analytics in South Africa. Construction Economics and Building, 21(3), pp. 262-281. ISSN 2204-9029

Aghimien, L M; Aigbavboa, C O; Anumba, C J and Thwala, W D (2023) A confirmatory factor analysis of the challenges of effective management of construction workforce in South Africa. Journal of Engineering, Design and Technology, 21(4), pp. 1134-1152. ISSN 1726-0531

Ahaotu, S M (2018) Effective implementation of total quality management within the Nigerian construction industry. PhD thesis, University of Salford, UK.

Ahaotu, Sylvia M (2019) Effective implementation of total quality management within the Nigerian construction industry. PhD thesis, University of Salford, UK.

Ahmad-Latiffi, A (2012) Performance measurement for construction businesses. PhD thesis, Loughborough University, UK.

Ahmed, S M (1993) An integrated total quality management (TQM) model for the construction process. PhD thesis, Georgia Institute of Technology, USA.

Akbiyikli, R and Eaton, D (2004) Risk management in PFI procurement: A holistic approach. In: Khosrowshahi, F (ed.) Proceedings of 20th Annual ARCOM Conference, 1-3 September 2004, Edinburgh, UK.

Alahmadi, N H (2018) Nudging contracting firms rivals within municipal road projects in Saudi Arabia to bid competitively. PhD thesis, University of Strathclyde, UK.

Algassim, Hesham M (2024) Developing an architectural technology adoption model considering organizational factors: Case of Saudi Arabia. PhD thesis, University of New South Wales, Australia.

Alhammadi, Y (2017) Developing and evaluation the implementation of construction management research in the Saudi construction industry. PhD thesis, Arizona State University, USA.

Alshihre, F; Chinyio, E; Nzekwe-Excel, C and Daniel, E I (2020) Improving clients' satisfaction in construction projects: The case of Saudi Arabia. Built Environment Project and Asset Management, 10(5), pp. 709-723. ISSN 2044-124X

Aluko, O R; Godwin Iroroakpo, I and Mewomo, M C (2021) Relationship between perceived service quality and client satisfaction indicators of engineering consultancy services in building projects. Journal of Engineering, Design and Technology, 19(2), pp. 557-577. ISSN 1726-0531

Amod, S; Wall, K and Rust, C (2012) SAICE's report cards on the state of infrastructure. Proceedings of Institution of Civil Engineers: Management, Procurement and Law, 165(2), pp. 119-127. ISSN 17514312

Amos, D; Musa, Z N and Au-Yong, C P (2020) Performance measurement of facilities management services in Ghana's public hospitals. Building Research & Information, 48(2), pp. 218-238. ISSN 0961-3218

Aramali, V; Gibson, G E; El Asmar, M and Sanboskani, H (2023) Novel earned value management system maturity framework and its relation to project performance. Journal of Construction Engineering and Management, 149(6): 04023031, ISSN 0733-9364

Arashpour, M; Wakefield, R; Blismas, N and Lee, E W M (2014) Analysis of disruptions caused by construction field rework on productivity in residential projects. Journal of Construction Engineering and Management, 140(2): 04013053, ISSN 0733-9364

Arif, M; Syal, M and Hightower, R (2013) Investigating the green leadership in energy and environmental design (LEED) servicescape scale in Brazil. Construction Innovation, 13(3), pp. 242-265. ISSN 1471-4175

Aritua, B; Smith, N J and Athiyo, R (2008) Private finance for the delivery of school projects in England. Proceedings of Institution of Civil Engineers: Management, Procurement and Law, 161(4), pp. 141-146. ISSN 17514312

Armstrong, A (2022) Revenue patterns of piped water services in rural Africa. PhD thesis, University of Oxford, UK.

Arowoiya, V A; Oke, A E; Ojo, L D and Adelusi, A O (2024) Driving factors for the adoption of digital twin technology implementation for construction project performance in Nigeria. Journal of Construction Engineering and Management, 150(1): 05023014, ISSN 0733-9364

Asad, S; Fuller, P; Pan, W and Dainty, A R J (2005) Learning to innovate in construction: A case study. In: Khosrowshahi, F (ed.) Proceedings of 21st Annual ARCOM Conference, 7-9 September 2005, London, UK.

Asjad, M; Kulkarni, M S and Gandhi, O P (2016) Supportability issues of mechanical systems for their useful life. Journal of Engineering, Design and Technology, 14(1), pp. 33-53.

Auchterlounie, A C (2004) A new quality theory for UK private housebuilding based on definable quality principles, impression management and the control of cognitive dissonance. PhD thesis, Heriot-Watt University, UK.

Babatunde, S O; Perera, S; Ekundayo, D and Adeleye, T E (2020) An investigation into BIM-based detailed cost estimating and drivers to the adoption of BIM in quantity surveying practices. Journal of Financial Management of Property and Construction, 25(1), pp. 61-81. ISSN 1366-4387

Bajar, K; Kamat, A; Shanker, S and Barve, A (2024) Blockchain technology: A catalyst for reverse logistics of the automobile industry. Smart and Sustainable Built Environment, 13(1), pp. 133-178. ISSN 2046-6099

Barker, R; Childerhouse, P; Naim, M; Masat, J and Wilson, D (2004) Potential of total cycle time compression in construction: Focus on program development and design. Journal of Construction Engineering and Management, 130(2), pp. 177-187. ISSN 0733-9364

Bastien, A N (2002) Successful organisational and human practices in the UK construction industry: proposing the CONSTRUCT framework of good practice. PhD thesis, University of Warwick, UK.

Bell, K L (1994) The strategic management of projects to enhance value for money for BAA plc. PhD thesis, Heriot-Watt University, UK.

Bewry, S and Kenley, R (1998) Development of service delivery through asset management. In: Hughes, W (ed.) Proceedings of 14th Annual ARCOM Conference, 9-11 September 1998, Reading, UK.

Boothman, C and Craig, N (2016) Five star status in the UK house building sector: A realistic indication of customer satisfaction or pure fantasy. In: Chan, P W and Neilson, C J (eds.) Proceedings of 32nd Annual ARCOM Conference, 5-7 September 2016, Manchester, UK.

Boudlal, Youssef Ait (2014) Project management and its relation to long-term project success: An empirically based theoretical framework. PhD thesis, University of Louisville, USA.

Bowen, P; Akintoye, A; Pearl, R and Edwards, P J (2007) Ethical behaviour in the South African construction industry. Construction Management and Economics, 25(6), pp. 631-648. ISSN 1466433X

Bowron, J (2002) Re-engineering the project procurement process through concurrent engineering. PhD thesis, Loughborough University, UK.

Boyle, L and Michell, K (2020) Key ingredients for a collaborative urban regeneration strategy in the global South. Construction Economics and Building, 20(2), pp. 150-164. ISSN 2204-9029

Brewer, G; Gajendran, T; Jefferies, M; McGeorge, D; Rowlinson, S and Dainty, A (2013) Value through innovation in long-term service delivery: Facility management in an Australian PPP. Built Environment Project and Asset Management, 3(1), pp. 74-88. ISSN 2044-124X

Burati, J L; Matthews, M F and Kalidindi, S N (1992) Quality management organizations and techniques. Journal of Construction Engineering and Management, 118(1), pp. 112-128. ISSN 0733-9364

Butcher, D C A (2011) Learning organization principles and processes: UK construction organization experiences. PhD thesis, University of South Wales, UK.

Callaghan, N (2013) Alignment of house buyer and house builder opinions in the delivery of energy efficient homes in Scotland. PhD thesis, Glasgow Caledonian University, UK.

Campbell, J L (1999) A baseline study of practices and perceptions of marketing and aftermarketing activities among commercial general contractors. PhD thesis, University of Idaho, USA.

Castán Broto, V; Olazabal, M and Ziervogel, G (2024) Disrupting the imaginaries of urban action to deliver just adaptation. Buildings & Cities, 5(1), pp. 199-214. ISSN 2632-6655

Cavalcante, C A V; Alencar, M H and Lopes, R S (2017) Multicriteria model to support maintenance planning in residential complexes under warranty. Journal of Construction Engineering and Management, 143(4): 04016110, ISSN 0733-9364

Cerulli, C (2004) Supporting the knowledge management of design decision making in architecture. PhD thesis, University of Sheffield, UK.

Challender, J; Farrell, P and Sherratt, F (2014) Partnering in practice: An analysis of collaboration and trust. Proceedings of Institution of Civil Engineers: Management, Procurement and Law, 167(6), pp. 255-264. ISSN 17514304

Challender, J; Farrell, P and Sherratt, F (2015) Exploration of factors which affect trust within the context of construction partnering. In: Raiden, A and Aboagye-Nimo, E (eds.) Proceedings of 31st Annual ARCOM Conference, 7-9 September 2015, Lincoln, UK.

Challender, J; Farrell, P and Sherratt, F (2016) Collaborative trust in UK further education (FE) procurement strategies. In: Chan, P W and Neilson, C J (eds.) Proceedings of 32nd Annual ARCOM Conference, 5-7 September 2016, Manchester, UK.

Chand, A (2015) A socio-ecological resilience perspective to enhance hospital service delivery resilience to extreme weather events. PhD thesis, University of New South Wales, Australia.

Chand A M, L M (2013) Reconceptualising hospital facility resilience to extreme weather events using a panarchy model. In: Smith, S D and Ahiaga-Dagbui, D D (eds.) Proceedings of 29th Annual ARCOM Conference, 2-4 September 2013, Reading, UK.

Chang, Ruidong (2017) Towards sustainability in the Chinese construction industry: A transition approach. PhD thesis, University of Adelaide, Australia.

Chen, S (2013) Improving value for money in public-private partnership infrastructure projects. PhD thesis, Hong Kong University of Science and Technology, Hong Kong.

Chen, Y (2020) The identification of a potential solution to improve the construction project performance in the Chinese construction industry: By analyzing similar construction industries in other developing countries. PhD thesis, Arizona State University, USA.

Cheng, J (2008) The impact of strategic decisions on construction client satisfaction: An assessment framework. PhD thesis, University of Wolverhampton, UK.

Cheng, J; Proverbs, D G and Oduoza, C F (2006) The satisfaction levels of UK construction clients based on the performance of consultants: Results of a case study. Engineering, Construction and Architectural Management, 13(6), pp. 567-583. ISSN 0969-9988

Cheng, Z; Ke, Y; Yang, Z; Cai, J and Wang, H (2020) Diversification or convergence: An international comparison of PPP policy and management between the UK, India, and China. Engineering, Construction and Architectural Management, 27(6), pp. 1315-1335. ISSN 0969-9988

Chileshe, N and Kavishe, N (2020) Capacity building for Tanzanian public-private partnerships (PPPs) projects: Challenges and advocated solutions. In: Scott, L and Neilson, C J (eds.) Proceedings of 36th Annual ARCOM Conference, 7-8 September 2020, Online Event, UK.

Chiponde, D B (2023) Learning from project-related failures in UK construction project based organisations: an examination of actor approaches, intentions and behaviours. PhD thesis, Northumbria University, UK.

Chou, J S; Irawan, N and Pham, A D (2013) Project management knowledge of construction professionals: Cross-country study of effects on project success. Journal of Construction Engineering and Management, 139(11): 4013015, ISSN 0733-9364

Chua, S J L; Zubbir, N B; Ali, A S and Au-Yong, C P (2018) Maintenance of high-rise residential buildings. International Journal of Building Pathology and Adaptation, 36(2), pp. 137-151. ISSN 23984708

Collins, Wesley A (2015) Development of the project definition rating index (PDRI) for small industrial projects. PhD thesis, Arizona State University, USA.

Corbett, D I (1997) Quantifying quality in industrial construction. PhD thesis, Pennsylvania State University, USA.

Corley, J and Deasley, P (2003) Factors affecting teamworking in construction service delivery projects. In: Greenwood, D J (ed.) Proceedings of 19th Annual ARCOM Conference, 3-5 September 2003, Brighton, UK.

Corley, J; Rowe, A; Tranfield, D; Smart, P; Levene, R; Rogerson, J and Deasley, P (2001) Customer-centred construction: Bringing a service approach through cultural change and team-working. In: Akintoye, A (ed.) Proceedings of 17th Annual ARCOM Conference, 5-7 September 2001, Salford, UK.

Cozens, P; Waters, J and Neale, R (2002) A virtual reality approach to personal safety and the design of built environment facilities. In: Greenwood, D (ed.) Proceedings of 18th Annual ARCOM Conference, 2-4 September 2002, Northumbria, UK.

Craig, N; Sommerville, J and Auchterlounie, T (2010) Customer satisfaction and snagging in the UK private house building sector. In: Egbu, C (ed.) Proceedings of 26th Annual ARCOM Conference, 6-8 September 2010, Leeds, UK.

Crespin-Mazet, F (2007) Co-Development as an alternative to competitive bidding in project business. PhD thesis, University of Manchester, UK.

Dada, J O (2018) A career path framework for quantity surveyors in Nigeria private practice. Journal of Construction Business and Management, 2(2), pp. 15-23. ISSN 2521-0165

Dada, J O and Bamigboye, G O (2021) Diagnosing the causes of quackery in quantity surveying practice in Lagos State, Nigeria. Journal of Construction Business and Management, 5(1), pp. 28-37. ISSN 2521-0165

Dadashnejad, A A and Valmohammadi, C (2018) Investigating the effect of value stream mapping on operational losses: A case study. Journal of Engineering, Design and Technology, 16(3), pp. 478-500. ISSN 1726-0531

Davidson, R (2021) Innovation within private finance initiative projects: the influence of governance throughout the first stage of post-contract implementation. PhD thesis, University of Brighton, UK.

De Saram, D D (2002) Measuring the quality of contractors' co-ordination activities during the construction process. PhD thesis, Hong Kong Polytechnic University, Hong Kong.

De Silva, N; Weerasinghe, N; Madhusanka, H W N and Kumaraswamy, M (2018) Enablers of relational integrated value networks (RIVANS) for total facilities management (TFM). Journal of Financial Management of Property and Construction, 23(2), pp. 170-184. ISSN 1366-4387

De Silva, N; Weerasinghe, R P N P; Madhusanka, H W N and Kumaraswamy, M (2017) Relationally integrated value networks for total facilities management. Built Environment Project and Asset Management, 7(3), pp. 313-329. ISSN 2044-124X

Delgado-Hernandez, D J; Bampton, K E and Aspinwall, E (2007) Quality function deployment in construction. Construction Management and Economics, 25(6), pp. 597-609. ISSN 1466433X

Delgado-Hernández, D J and Palacios-Navarro, U J (2024) A Bayesian network for selecting improvement management tools to increase customer satisfaction in the construction industry: Case study of Mexico. Engineering, Construction and Architectural Management, 31(7), pp. 2900-2915. ISSN 0969-9988

Dhanshyam, M and Srivastava, S K (2021) Governance structures for public infrastructure projects: Public-private management regimes, contractual forms and innovation. Construction Management and Economics, 39(8), pp. 652-668. ISSN 01446193

Dithebe, K; Aigbavboa, C O; Thwala, W D and Oke, A E (2019) Analysis on the perceived occurrence of challenges delaying the delivery of water infrastructure assets in South Africa. Journal of Engineering, Design and Technology, 17(3), pp. 554-571. ISSN 1726-0531

Dithebe, K; Aigbavboa, C O; Thwala, W D and Oke, A E (2019) Factor analysis of critical success factors for water infrastructure projects delivered under public-private partnerships. Journal of Financial Management of Property and Construction, 24(3), pp. 338-357. ISSN 1366-4387

Dubey, K K (2001) A framework for analysing quality in the US homebuilding industry. PhD thesis, Swansea University, UK.

Duman, S (2003) Policy impact analysis of privatizing public services: The case of wastewater treatment in Indianapolis. PhD thesis, University of Pittsburgh, USA.

Duong, A. T. B.; Ta, T. D.; Truong, D. Q.; Hoang, T. G.; Pham, H.; Hoang, T. H. and Truong Quang, H. (2026) Direct and indirect effect of risk on construction supply chain in disruption era: A service-oriented view. Engineering, Construction and Architectural Management, 33(4), pp. 2995-3024. ISSN 0969-9988

Ebekozien, A; Aigbavboa, C and Aliu, J (2022) Built environment academics for 21st-century world of teaching: Stakeholders' perspective. International Journal of Building Pathology and Adaptation, 41(6), pp. 119-138. ISSN 23984708

Ebekozien, A; Aigbavboa, C; Samsurijan, M S; Rohayati, M I and Malek, N M (2023) Developing a framework for higher education institution building maintenance via soft system methodology. International Journal of Building Pathology and Adaptation, 41(6), pp. 184-200. ISSN 23984708

Ebekozien, A; Samsurijan, M S; Aigbavboa, C and Awo-Osagie, A I (2024) Developing a framework for building maintenance: A case study of Malaysia's low-cost housing via soft system methodology. International Journal of Building Pathology and Adaptation, 42(5), pp. 1041-1057. ISSN 2398-4708

Egger, H S (1986) Business techniques and skills utilized by small residential contractors with one to four employees in six high growth areas of Texas. EdD thesis, Texas A&M University, USA.

Ehoff Jr., C E (1992) Removed from scheduled maintenance: An inquiry into the problems threatening the survival of United States elevator manufacturers. PhD thesis, Golden Gate University, USA.

El-Mashaleh, M; O'Brien, W J and Minchin Jr, R E (2006) Firm performance and information technology utilization in the construction industry. Journal of Construction Engineering and Management, 132(5), pp. 499-507. ISSN 0733-9364

ElZomor, M A (2017) Development of the project definition rating index (PDRI) for small infrastructure projects. PhD thesis, Arizona State University, USA.

Emuze, F and Smallwood, J J (2012) Bridging public works project performance gaps in South Africa. Proceedings of Institution of Civil Engineers: Management, Procurement and Law, 165(2), pp. 111-118. ISSN 17514312

Enoma, A (2005) The role of facilities management at the design stage. In: Khosrowshahi, F (ed.) Proceedings of 21st Annual ARCOM Conference, 7-9 September 2005, London, UK.

Ertugral, Z A E (2017) Understanding radical innovation: A case example from the Turkish housing market. In: Chan, P W and Neilson, C J (eds.) Proceedings of 33rd Annual ARCOM Conference, 4-6 September 2017, Fitzwilliam College, Cambridge, UK.

Fadhil Dulaimi, M (2005) The challenge of customer orientation in the construction industry. Construction Innovation, 5(1), pp. 3-12. ISSN 1471-4175

Famakin, I O; Moyanga, D T and Agboola, A A (2024) Effect of innovative practices on the growth of quantity surveying firms in Nigeria. Journal of Engineering, Design and Technology, 22(6), pp. 1723-1741. ISSN 1726-0531

Fan, L C N (2001) Strategic quality management for construction organisations. DBA thesis, Brunel University, UK.

Faulkner, A J (1996) Achieving exemplary quality in the UK construction professions. PhD thesis, University of Salford, UK.

Fergusson, K J (1993) Impact of integration on industrial facility quality. PhD thesis, Stanford University, USA.

Forbes, Lincoln Harding (1999) An engineering management-based investigation of owner satisfaction, quality and performance variables in health care facilities construction. PhD thesis, University of Miami, USA.

Formoso, C T and Jobim, M S S (2006) Challenges in improving customer focus in small-sized house-building companies in Brazil. Journal of Construction in Developing Countries, 11(2), pp. 77-101. ISSN 1823-6499

Forsythe, P (2006) Consumer-perceived appearance tolerances in construction quality management. Engineering, Construction and Architectural Management, 13(3), pp. 307-318. ISSN 0969-9988

Forsythe, P (2008) Modelling customer perceived service quality in housing construction. Engineering, Construction and Architectural Management, 15(5), pp. 485-496. ISSN 0969-9988

Forsythe, P (2015) Monitoring customer perceived service quality and satisfaction during the construction process. Construction Economics and Building, 15(1), pp. 19-42. ISSN 2204-9029

Forsythe, P J (2007) A conceptual framework for studying customer satisfaction in residential construction. Construction Management and Economics, 25(2), pp. 171-182. ISSN 1466433X

Forsythe, P J (2012) Profiling customer perceived service quality expectations in made-to-order housing construction in Australia. Engineering, Construction and Architectural Management, 19(6), pp. 587-609. ISSN 0969-9988

Forsythe, P J (2016) Construction service quality and satisfaction for a targeted housing customer. Engineering, Construction and Architectural Management, 23(3), pp. 323-348. ISSN 0969-9988

Forsythe, Perry (2003) The role of service quality as a determinant of customer satisfaction in residential construction. PhD thesis, University of New South Wales, Australia.

Francis, T J; Geens, A J and Littlewood, J (2011) Assessing the effectiveness of maintenance practice, in caring for historic buildings. In: Egbu, C and Lou, E C W (eds.) Proceedings of 27th Annual ARCOM Conference, 5-7 September 2011, Bristol, UK.

Gadisa, B and Zhou, H (2021) Exploring influential factors leading to the poor performance of public construction project in Ethiopia using structural equation modelling. Engineering, Construction and Architectural Management, 28(6), pp. 1683-1712. ISSN 0969-9988

Gajjar, D (2016) Use of customer satisfaction to minimize risks. PhD thesis, Arizona State University, USA.

Geng, L; Herath, N; Hui, F K P; Liu, X; Duffield, C and Zhang, L (2023) Evaluating uncertainties to deliver enhanced service performance in education PPPs: A hierarchical reliability framework. Engineering, Construction and Architectural Management, 30(9), pp. 4464-4485. ISSN 0969-9988

Georgiou, A; Haritos, G; Fowler, M and Imani, Y (2016) Advanced phase powertrain design attribute and technology value mapping. Journal of Engineering, Design and Technology, 14(1), pp. 115-133.

Ghosh, S and Burghart, J (2021) Lean construction: Experience of us contractors. International Journal of Construction Education and Research, 17(2), pp. 133-153. ISSN 1557-8771

Gibson, G E; El Asmar, M; Yussef, A and Ramsey, D (2024) A novel approach for measuring the accuracy of front end engineering design. Engineering, Construction and Architectural Management, 31(7), pp. 2669-2696. ISSN 0969-9988

Gilbert, Daryl (2024) Effective project management strategies for identifying and addressing projects' complexities and improving projects' success rates. DBA thesis, Walden University, USA.

Goedert, J D and Sekpe, V D (2013) Decision support system-enhanced scheduling in matrix organizations using the analytic hierarchy process. Journal of Construction Engineering and Management, 139(11): 5013003, ISSN 0733-9364

Gowthami, N R; Sridhar, C N V and Venkata Ramana, N (2022) An empirical implementation model of total quality management in construction: Southern India. International Journal of Construction Management, 22(15), pp. 3023-3033. ISSN 1562-3599

Grenzfurtner, W; Rudberg, M; Mayrhofer, R; Loike, K and Gronalt, M (2022) Performance measurement and management practices of on-site activities in industrialized housebuilding. Construction Management and Economics, 40(4), pp. 239-253. ISSN 01446193

Grove, E (2019) Becoming collaborative: enhancing the understanding of intra-organisational relational dynamics. EngD thesis, Loughborough University, UK.

Gudem, M; Steinert, M; Welo, T and Leifer, L (2013) Redefining customer value in lean product development design projects. Journal of Engineering, Design and Technology, 11(1), pp. 71-89. ISSN 1726-0531

Gunning, J G (2000) Models of customer satisfaction and service quality as research instruments in construction management. In: Akintoye, A (ed.) Proceedings of 16th Annual ARCOM Conference, 6-8 September 2000, Glasgow, UK.

Gurmu, A.; Galluzzo, A. and Kite, J. (2021) Modelling customers' perception of the quality of services provided by builders: A case of Victoria, Australia. Construction Economics and Building, 21(1), pp. 100-124. ISSN 2204-9029

Guthrie, J L (2000) Group-level reengineering process. EngD thesis, University of Kansas, USA.

Habtu, T. M.; A. Elsaigh, W. and Musonda, I. (2026) Toward a strategic framework for AI-BIM adoption in Ethiopian road infrastructure management. Engineering, Construction and Architectural Management, 33(15), pp. 564-589. ISSN 0969-9988

Hadidi, L; Assaf, S; Aluwfi, K and Akrawi, H (2017) The effect of ISO 9001 implementation on the customer satisfaction of the engineering design services. International Journal of Building Pathology and Adaptation, 35(2), pp. 176-190.

Hadidi, L A (2016) Using quality function deployment to conduct assessment for engineering designs' contractors. Architectural Engineering and Design Management, 12(3), pp. 205-230. ISSN 1745-2007

Halaweh, M M (2012) System management of construction projects based on industrial engineering prespective with impact on net profit. PhD thesis, State University of New York at Binghamton, USA.

Hanna, A S; Lotfallah, W; Aoun, D G and Asmar, M E (2014) Mathematical formulation of the project quarterback rating: New framework to assess construction project performance. Journal of Construction Engineering and Management, 140(8): 04014033, ISSN 0733-9364

Hansen, K L and Vanegas, J A (2003) Improving design quality through briefing automation. Building Research & Information, 31(5), pp. 379-386. ISSN 0961-3218

Hardie, M and Saha, S (2009) Builders' perceptions of lowest cost procurement and its impact on quality. Construction Economics and Building, 9(1), pp. 1-8. ISSN 2204-9029

Haroglu, H and Leiringer, R (2010) Achieving whole-life value: The challenges of service-led construction. In: Egbu, C (ed.) Proceedings of 26th Annual ARCOM Conference, 6-8 September 2010, Leeds, UK.

Hasan, N (2006) Developing a balanced scorecard model for evaluation of project management and performance. PhD thesis, University of Birmingham, UK.

Hassan, N M; Al Maazmi, T; Al Hadhrami, A and Al Hosani, M (2016) Discrete event simulation: A vital tool for a concurrent life cycle design. Construction Innovation, 16(1), pp. 67-80. ISSN 1471-4175

Heerwagen, J (2000) Green buildings, organizational success and occupant productivity. Building Research & Information, 28(5-6), pp. 353-367. ISSN 0961-3218

Hellström, M; Wikström, R; Gustafsson, M and Luotola, H (2016) The value of project execution services: A problem and uncertainty perspective. Construction Management and Economics, 34(4-5), pp. 272-285. ISSN 01446193

Henderson, J R; Ruikar, K and Dainty, A R J (2010) The need for embedding 'learning' in healthcare projects. In: Egbu, C (ed.) Proceedings of 26th Annual ARCOM Conference, 6-8 September 2010, Leeds, UK.

Heng, H K S and Loosemore, M (2013) Structural holes in hospital organisations: Facilities managers as intrapreneurial brokers in the tertiary health sector. Engineering, Construction and Architectural Management, 20(5), pp. 474-487. ISSN 0969-9988

Henjewele, C (2010) Modelling client's value for money uncertainties in PFI projects. PhD thesis, University of the West of England, Bristol, UK.

Hindle, R D and Muller, M H (1997) The role of education as an agent of change: a two-fold effect. Journal of Construction Procurement, 3(1), pp. 56-69. ISSN 1358-9180

Hintson, J (2025) State expansion and hollowness in contemporary Africa. PhD thesis, Stanford University, California, USA.

Hlatshwayo, T N s (2024) Enabling legislative coherence in the Eswatini construction industry. PhD thesis, Nelson Mandela University, South Africa.

Hofstetter, M (2024) Community, markets, and conviviality : A political ecology of rural water supply. PhD thesis, Wageningen University and Research, Netherlands.

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