Items with Index Term: service quality

Abdi, A (2014) Efficient winter road maintenance: A study of technical and contractual issues. PhD thesis, KTH Royal Institute of Technology, Sweden.

Agunbiade, O (2019) Transcendental phenomenological study of what the pipeline engineering personnel perceive as intention-to-leave. DM thesis, University of Phoenix, USA.

Alarcón-Ramirez, D; Oliveros-Romero, J and Mahn, D (2026) Performance comparison of public–private partnerships and traditionally procured hospitals. Construction Management and Economics, 44(2), pp. 79-97. ISSN 0144-6193

Aluko, O R; Godwin Iroroakpo, I and Mewomo, M C (2021) Relationship between perceived service quality and client satisfaction indicators of engineering consultancy services in building projects. Journal of Engineering, Design and Technology, 19(2), pp. 557-577. ISSN 1726-0531

Alutaibi, A (2018) The impact of facility management practices on tenant satisfaction forresidential complexes in the Kingdom of Saudi Arabiaresidential complexes in the Kingdom of Saudi Arabia. PhD thesis, Loughborough University, UK.

Andres, L A (2005) The impact of privatization on firms in the infrastructure sector in latin American countries. PhD thesis, University of Chicago, USA.

Arditi, D and Lee, D E (2003) Assessing the corporate service quality performance of design-build contractors using quality function deployment. Construction Management and Economics, 21(2), pp. 175-185. ISSN 01446193

Arditi, D and Lee, D E (2004) Service quality performance of design/build contractors using quality function deployment. Construction Management and Economics, 22(2), pp. 123-127. ISSN 01446193

Arif, M; Syal, M and Hightower, R (2013) Investigating the green leadership in energy and environmental design (LEED) servicescape scale in Brazil. Construction Innovation, 13(3), pp. 242-265. ISSN 1471-4175

Babatunde, O K (2013) Cross cultural management of quality performance of Chinese construction firms in Nigeria. PhD thesis, National University of Singapore, Singapore.

Bougrain, F (2012) Energy performance and public private partnership. Built Environment Project and Asset Management, 2(1), pp. 41-55. ISSN 2044-124X

Carpenter, N (2014) Comparison of the design-bid-build and construction manager at risk project delivery methods utilized for the construction of public schools. PhD thesis, Clemson University, USA.

Carpenter, N and Bausman, D C (2016) Project delivery method performance for public school construction: Design-bid-build versus CM at risk. Journal of Construction Engineering and Management, 142(10): 05016009, ISSN 0733-9364

Chan, S L and Leung, N N (2004) Prototype web-based construction project management system. Journal of Construction Engineering and Management, 130(6), pp. 935-943. ISSN 0733-9364

Cheng, J (2008) The impact of strategic decisions on construction client satisfaction: An assessment framework. PhD thesis, University of Wolverhampton, UK.

Cheng, J; Proverbs, D; Oduoza, C and Potts, K (2008) Investigating the interrelationship of strategic decisions and client satisfaction: A conceptual framework. In: Dainty, A (ed.) Proceedings of 24th Annual ARCOM Conference, 1-3 September 2008, Cardiff, UK.

Craig, D (2002) A model for customer-focused culture change in the speculative house-building industry: Executive summary. EngD thesis, University of Warwick, UK.

Delgado-Hernández, D J (2005) A framework for building quality into construction projects. PhD thesis, University of Birmingham, UK.

Faulkner, A J (1996) Achieving exemplary quality in the UK construction professions. PhD thesis, University of Salford, UK.

Forsythe, P (2008) Modelling customer perceived service quality in housing construction. Engineering, Construction and Architectural Management, 15(5), pp. 485-496. ISSN 0969-9988

Forsythe, P (2015) Monitoring customer perceived service quality and satisfaction during the construction process. Construction Economics and Building, 15(1), pp. 19-42. ISSN 2204-9029

Forsythe, P J (2007) A conceptual framework for studying customer satisfaction in residential construction. Construction Management and Economics, 25(2), pp. 171-182. ISSN 1466433X

Forsythe, P J (2012) Profiling customer perceived service quality expectations in made-to-order housing construction in Australia. Engineering, Construction and Architectural Management, 19(6), pp. 587-609. ISSN 0969-9988

Forsythe, P J (2016) Construction service quality and satisfaction for a targeted housing customer. Engineering, Construction and Architectural Management, 23(3), pp. 323-348. ISSN 0969-9988

Forsythe, Perry (2003) The role of service quality as a determinant of customer satisfaction in residential construction. PhD thesis, University of New South Wales, Australia.

Gremyr, I; Bäckstrand, J; Fredriksson, A; Gatenholm, G and Halldórsson, Á (2023) Blueprinting construction logistics services for quality improvement. Construction Management and Economics, 41(1), pp. 60-78. ISSN 01446193

Gunning, J G (2000) Models of customer satisfaction and service quality as research instruments in construction management. In: Akintoye, A (ed.) Proceedings of 16th Annual ARCOM Conference, 6-8 September 2000, Glasgow, UK.

Holm, M G (2000) Service management in housing refurbishment: A theoretical approach. Construction Management and Economics, 18(5), pp. 525-533. ISSN 01446193

Horstmann, R (1997) Behavioral and financial impact of customer satisfaction and service quality: An empirical assessment in the facilities management industry. DBA thesis, Nova Southeastern University, USA.

Hou, Y and Wang, H (2026) Collusion prevention under different forms of performance-based subsidies during the operational period in PPP highway projects. Construction Management and Economics, 44(2), pp. 98-118. ISSN 0144-6193

Hoxley, M (1998) The impact of competitive fee tendering on construction professional service quality. PhD thesis, University of Salford, UK.

Hoxley, M (2000) Are competitive fee tendering and construction professional service quality mutually exclusive? Construction Management and Economics, 18(5), pp. 599-605. ISSN 01446193

Ikediashi, D I (2024) Facilities management strategic roles and services quality performance in Nigeria’s banking sector. Journal of Engineering, Design and Technology, 22(5), pp. 1591-1615. ISSN 1726-0531

Ikediashi, D I; Ogunlana, S O and Odesola, I A (2015) Service quality and user satisfaction of outsourced facilities management services in Nigeria's public hospitals. Built Environment Project and Asset Management, 5(4), pp. 363-379. ISSN 2044-124X

Isa, M F M (2013) Quality modeling and improvement of university facilities services using six-sigma: A case study on wayne state university FPM services. PhD thesis, Wayne State University, USA.

Jumat, A R; Coffey, V and Skitmore, M (2012) Stakeholder service delivery expectations of military facilities management. Built Environment Project and Asset Management, 2(2), pp. 146-166. ISSN 2044-124X

Kim Wan Siu, G; Bridge, A and Skitmore, M (2001) Assessing the service quality of building maintenance providers: Mechanical and engineering services. Construction Management and Economics, 19(7), pp. 719-726. ISSN 01446193

Lai, A W Y and Lai, W M (2013) Users' satisfaction survey on building maintenance in public housing. Engineering, Construction and Architectural Management, 20(4), pp. 420-440. ISSN 0969-9988

Lai, A W Y and Pang, P S M (2010) Measuring performance for building maintenance providers. Journal of Construction Engineering and Management, 136(8), pp. 864-876. ISSN 0733-9364

Landy, M F B (2022) Integrating quality and innovation in services in dynamic and turbulent environments. PhD thesis, Universidade do Minho, Portugal.

Li, S (2017) Modeling, optimizing, and impact analysis of incentive and regulation mechanisms in infrastructure privatization. PhD thesis, Purdue University, USA.

Liang, Y (2012) A study of public private partnership project success factors and risk management integration in mainland China. PhD thesis, University of Hong Kong, Hong Kong.

Ling, F Y Y; Ibbs, C W and Hoo, W Y (2006) Determinants of international architectural, engineering, and construction firms' project success in China. Journal of Construction Engineering and Management, 132(2), pp. 206-214. ISSN 0733-9364

Liu, J (2024) Value co-creation for public–private partnership (PPP) projects in China: A holistic framework from antecedents to outcomes of interaction. PhD thesis, University of Technology Sydney, Australia.

Love, P E D; Smith, J; Treloar, G J and Li, H (2000) Some empirical observations of service quality in construction. Engineering, Construction and Architectural Management, 7(2), pp. 191-201. ISSN 0969-9988

Maloney, W F (2002) Construction product/service and customer satisfaction. Journal of Construction Engineering and Management, 128(6), pp. 522-529. ISSN 0733-9364

McClements, S; Odeyinka, H and Eadie, R (2012) Pre-selection of construction consultants based on attributes of trust. In: Smith, S D (ed.) Proceedings of 28th Annual ARCOM Conference, 3-5 September 2012, Edinburgh, UK.

McErlane, A; Haran, M; McClements, S and McCord, J (2018) Modelling the drivers for public-private partnerships (PPP) provision of United Kingdom (UK) social infrastructure. In: Gorse, C and Neilson, C J (eds.) Proceedings of 34th Annual ARCOM Conference, 3-5 September 2018, Queen’s University, Belfast, UK.

Md Ali, Z; Zawawi, R; Myeda, N E and Mohamad, N (2019) Adaptive reuse of historical buildings: Service quality measurement of Kuala Lumpur museums. International Journal of Building Pathology and Adaptation, 37(1), pp. 54-68. ISSN 23984708

Medimagh, S and Triki, A (2019) The PPP performance based on the co-creation with customers. Built Environment Project and Asset Management, 9(5), pp. 642-654. ISSN 2044-124X

Ogbu, C P and Imafidon, M O (2022) Influence of selection criteria on clients' satisfaction with construction consultancy services in Nigeria. Journal of Engineering, Design and Technology, 20(6), pp. 1519-1537. ISSN 1726-0531

Ongel, B; Tanyer, A M and Dikmen, I (2024) A network-based model for the assessment of success in PPP healthcare projects. International Journal of Construction Management, 24(8), pp. 875-887. ISSN 1562-3599

Opdyke, A.; Latiph, A. A.; Shrief, M. C. and Yape, E. (2026) Displacement, infrastructure deficits and public health risks in post-conflict marawi during the COVID-19 pandemic. International Journal of Disaster Resilience in the Built Environment, 17(2), pp. 297-313. ISSN 1759-5908

Owusu-Manu, D G; Ghansah, F A; Darko, A and Asiedu, R O (2021) Service quality of insurance in complex project deals in the construction industry in Ghana. International Journal of Building Pathology and Adaptation, 39(2), pp. 344-367. ISSN 23984708

Oyeyipo, O; Adeyemi, B; Osuizugbo, I and Ojelabi, R (2022) Service quality of building services consultants in building project delivery; clients' perspectives. International Journal of Construction Management, 22(15), pp. 2886-2894. ISSN 1562-3599

Perera, Weebadda Arachchilage Salinda (2018) An investigation into developing productive construction environments to improve quality performance in Australian building construction. PhD thesis, University of New South Wales, Australia.

Prakash, A and Phadtare, M (2018) Service quality for architects: Scale development and validation. Engineering, Construction and Architectural Management, 25(5), pp. 670-686. ISSN 0969-9988

Preece, C and Tarawneh, S (1997) Service quality for client satisfaction on design & build projects. In: Stephenson, P (ed.) Proceedings of 13th Annual ARCOM Conference, 15-17 September 1997, Cambridge, UK.

Raghav, N and Bhola, A K (2024) Secured platform for healthcare data: Privacy preservation based blockchain environment. Journal of Engineering, Design and Technology, 22(2), pp. 365-384. ISSN 1726-0531

Raimi, T (2017) Achieving customer satisfaction in a private housing organisation in Nigeria. PhD thesis, University of Liverpool, UK.

Raphael, A O; Samuel, O S and Dipeolu, A A (2022) Evaluation of service quality gaps in construction professional service firms in Nigeria. Journal of Construction in Developing Countries, 27(1), pp. 25-40. ISSN 1823-6499

Sagoo, A S (2014) A decision support system for evaluating local authority housing maintenance strategies in the United Kingdom. PhD thesis, University of Derby, UK.

Sezer, A A and Bröchner, J (2014) The construction productivity debate and the measurement of service qualities. Construction Management and Economics, 32(6), pp. 565-574. ISSN 01446193

Shah, M A; Kumar, S; Shah, M A and Rasool, A (2024) Examining the relationship among critical success factors (CSFs) for delivery of sustainable public-private partnership projects. Journal of Financial Management of Property and Construction, 29(2), pp. 250-273. ISSN 1366-4387

Sommerville, J; Craig, N and Callaghan, N (2012) House building service quality and buyer expectations. In: Smith, S D (ed.) Proceedings of 28th Annual ARCOM Conference, 3-5 September 2012, Edinburgh, UK.

Straub, A (2011) Maintenance contractors acting as service innovators. Construction Innovation, 11(2), pp. 179-189. ISSN 1471-4175

Tangkitsiri, W (2016) Modelling user satisfaction with transportation public-private partnership projects. PhD thesis, Heriot-Watt University, UK.

Tarawneh, S A (1999) Service quality and its relationship with client satisfaction and behavioural intentions in UK construction: The case of design and build contracting services. PhD thesis, University of Leeds, UK.

Van Mossel, H J and Straub, A (2009) The need for customizing maintenance services in social housing. Construction Management and Economics, 27(2), pp. 135-151. ISSN 1466433X

Wang, Zhuoyuan (2019) Effects of main contractors' service quality on subcontractors' behaviours and project outcomes in the Chinese construction industry. PhD thesis, University of New South Wales, Australia.

Williams, N M (2021) An investigation of client loyalty in the construction professional services sector. PhD thesis, University of Wolverhampton, UK.

Win, C C M T; Dodanwala, T C and Santoso, D S (2025) Synthesizing customer satisfaction and loyalty through contractors' service quality and brand image. Engineering, Construction and Architectural Management, 32(11), pp. 7887-7906. ISSN 0969-9988

Winch, G; Usmani, A and Edkins, A (1998) Towards total project quality: A gap analysis approach. Construction Management and Economics, 16(2), pp. 193-207. ISSN 01446193

Wu, J; Liu, H J; Sing, M C P; Humphrey, R and Zhao, J (2020) Public-private partnerships: Implications from policy changes for practice in managing risks. Engineering, Construction and Architectural Management, 27(9), pp. 2253-2269. ISSN 0969-9988

Yu, W D; Wang, K W and Wang, M T (2013) Pricing strategy for best value tender. Journal of Construction Engineering and Management, 139(6), pp. 675-684. ISSN 0733-9364

Zhang, J; Li, H; Li, V; Xia, B and Skitmore, M (2021) Internal relationships of market-oriented efqm enablers in the Chinese construction industry. Engineering, Construction and Architectural Management, 28(3), pp. 765-787. ISSN 0969-9988

Zhang, J; Li, H; Xia, B; Skitmore, M; Pu, S; Deng, Q and Jin, W (2021) Development of a market-oriented efqm excellence model for analyzing the implementation of quality management in developing countries. International Journal of Construction Management, 21(9), pp. 884-909. ISSN 1562-3599

Zulu, S and Chileshe, N (2010) Service quality of building maintenance contractors in Zambia: A pilot study. International Journal of Construction Management, 10(3), pp. 63-81. ISSN 1562-3599

ke, Y; Ling, F Y Y and Ning, Y (2013) Public construction project delivery process in Singapore, Beijing, Hong Kong and Sydney. Journal of Financial Management of Property and Construction, 18(1), pp. 6-25. ISSN 1366-4387