Items with Index Term: quality of service

Akbiyikli, R and Eaton, D (2006) Operation and maintenance (O&M) management in PFI road projects in the UK. In: Boyd, D (ed.) Proceedings of 22nd Annual ARCOM Conference, 4-6 September 2006, Birmingham, UK.

Akintoye, A; Hardcastle, C; Beck, M; Chinyio, E and Asenova, D (2003) Achieving best value in private finance initiative project procurement. Construction Management and Economics, 21(5), pp. 461-470. ISSN 01446193

Alutaibi, A (2018) The impact of facility management practices on tenant satisfaction forresidential complexes in the Kingdom of Saudi Arabiaresidential complexes in the Kingdom of Saudi Arabia. PhD thesis, Loughborough University, UK.

Bougrain, F (2012) Energy performance and public private partnership. Built Environment Project and Asset Management, 2(1), pp. 41-55. ISSN 2044-124X

Bubshait, A A; Farooq, G; Jannadi, M O and Assaf, S A (1999) Quality practices in design organizations. Construction Management and Economics, 17(6), pp. 799-809. ISSN 01446193

Cheng, J; Proverbs, D; Oduoza, C and Potts, K (2008) Investigating the interrelationship of strategic decisions and client satisfaction: A conceptual framework. In: Dainty, A (ed.) Proceedings of 24th Annual ARCOM Conference, 1-3 September 2008, Cardiff, UK.

Cheng, J; Proverbs, D G and Oduoza, C F (2006) The satisfaction levels of UK construction clients based on the performance of consultants: Results of a case study. Engineering, Construction and Architectural Management, 13(6), pp. 567-583. ISSN 0969-9988

Choudhry, R M; Hinze, J W; Arshad, M and Gabriel, H F (2012) Subcontracting practices in the construction industry of Pakistan. Journal of Construction Engineering and Management, 138(12), pp. 1353-1359. ISSN 0733-9364

Chow, L K and Ng, S T (2003) Performance-based evaluation for engineering consultants: A study of assessment criteria. In: Greenwood, D J (ed.) Proceedings of 19th Annual ARCOM Conference, 3-5 September 2003, Brighton, UK.

Cuervo, J C and Pheng, L S (2005) Significance of internalization factors for Singapore transnational construction corporations. Construction Management and Economics, 23(2), pp. 147-162. ISSN 01446193

Du, Q; Qi, X; Zou, P X W and Zhang, Y (2024) Bi-objective optimization framework for prefabricated construction service combination selection using genetic simulated annealing algorithm. Engineering, Construction and Architectural Management, 31(10), pp. 3921-3945. ISSN 0969-9988

Fakilede, J (2020) Strategies utility business organizations use to deliver construction projects on-budget and on-schedule. PhD thesis, Walden University, USA.

Faulkner, A J (1996) Achieving exemplary quality in the UK construction professions. PhD thesis, University of Salford, UK.

Gilham, A (2023) The relationship between customers’ satisfaction and trust in the global supply chain and profitability. DBA thesis, Walden University, USA.

Grove, E; Dainty, A; Thomson, D and Thorpe, T (2018) Becoming collaborative: A study of intra-organisational relational dynamics. Journal of Financial Management of Property and Construction, 23(1), pp. 6-23. ISSN 1366-4387

Gunning, J G (2000) Models of customer satisfaction and service quality as research instruments in construction management. In: Akintoye, A (ed.) Proceedings of 16th Annual ARCOM Conference, 6-8 September 2000, Glasgow, UK.

Gurmu, A.; Galluzzo, A. and Kite, J. (2021) Modelling customers' perception of the quality of services provided by builders: A case of Victoria, Australia. Construction Economics and Building, 21(1), pp. 100-124. ISSN 2204-9029

Hoxley, M (2000) Are competitive fee tendering and construction professional service quality mutually exclusive? Construction Management and Economics, 18(5), pp. 599-605. ISSN 01446193

Isa, M F M (2013) Quality modeling and improvement of university facilities services using six-sigma: A case study on wayne state university FPM services. PhD thesis, Wayne State University, USA.

Jumat, A R; Coffey, V and Skitmore, M (2012) Stakeholder service delivery expectations of military facilities management. Built Environment Project and Asset Management, 2(2), pp. 146-166. ISSN 2044-124X

Kelly, J; Male, S and Gronqvist, M (2000) Characteristics of refurbishing retailers as clients of the construction industry. In: Akintoye, A (ed.) Proceedings of 16th Annual ARCOM Conference, 6-8 September 2000, Glasgow, UK.

Koopman, K L (2023) Implementation of technological innovations within the South African construction industry. PhD thesis, Nelson Mandela University, South Africa.

Kululanga, G (2012) Capacity building of construction industries in Sub-Saharan developing countries: A case for Malawi. Engineering, Construction and Architectural Management, 19(1), pp. 86-100. ISSN 0969-9988

Kumar, A; Jain, S and Yadav, D (2020) A novel simulation-annealing enabled ranking and scaling statistical simulation constrained optimization algorithm for internet-of-things (IoT). Smart and Sustainable Built Environment, 9(4), pp. 675-693. ISSN 2046-6099

Kärnä, S (2009) Concepts and attributes of customer satisfaction in construction. PhD thesis, Aalto University, Finland.

Liu, T and Wilkinson, S (2011) Adopting innovative procurement techniques: Obstacles and drivers for adopting public private partnerships in New Zealand. Construction Innovation, 11(4), pp. 452-469. ISSN 1471-4175

Love, P E D; Smith, J; Treloar, G J and Li, H (2000) Some empirical observations of service quality in construction. Engineering, Construction and Architectural Management, 7(2), pp. 191-201. ISSN 0969-9988

Mawed, M (2026) Insight into facilities management market in the UAE: Trends, drivers, and threats. Smart and Sustainable Built Environment, 15(1), pp. 182-202. ISSN 2046-6099

Mugabi, J and Marin, P (2008) PPP in urban water: Lessons from Yerevan, Armenia. Proceedings of Institution of Civil Engineers: Management, Procurement and Law, 161(4), pp. 171-178. ISSN 17514312

Ng, S T and Wong, Y M W (2007) Payment and audit mechanisms for non private-funded PPP-based infrastructure maintenance projects. Construction Management and Economics, 25(9), pp. 915-923. ISSN 1466433X

Ng, S-t T (1996) Case-based reasoning decision support for contractor prequalification. PhD thesis, University of Manchester, UK.

Oduyemi, O I (2015) Life cycle costing methodology for sustainable commerical office buildings. PhD thesis, University of Derby, UK.

Ojiako, G U (2005) Project failures: A comparative study of information and communication technologies (ICT) and construction projects. PhD thesis, University of Northumbria at Newcastle, UK.

Oke, A E; Aigbavboa, C O and Raphiri, M M (2017) Students' satisfaction with hostel accommodations in higher education institutions. Journal of Engineering, Design and Technology, 15(5), pp. 652-666.

Osei-Kyei, R and Chan, A P C (2018) Evaluating the project success index of public-private partnership projects in Hong Kong: The case of the Cross Harbour Tunnel. Construction Innovation, 18(3), pp. 371-391. ISSN 1471-4175

Othman, A A E (2007) Generating sustainable values and achieving client satisfaction in construction projects through maintenance management: The case of housing projects in abu dhabi, united arab emirates. Architectural Engineering and Design Management, 3(3), pp. 145-159. ISSN 1745-2007

Oyeyipo, O; Adeyemi, B; Osuizugbo, I and Ojelabi, R (2022) Service quality of building services consultants in building project delivery; clients' perspectives. International Journal of Construction Management, 22(15), pp. 2886-2894. ISSN 1562-3599

Pellegrino, R; Ranieri, L; Costantino, N and Mummolo, G (2011) A real options-based model to supporting risk allocation in price cap regulation approach for public utilities. Construction Management and Economics, 29(12), pp. 1197-1207. ISSN 1466433X

Pinero, J C (2003) A framework for monitoring performance-based road maintenance. PhD thesis, Virginia Polytechnic Institute and State University, USA.

Powell, C (1989) Workload fluctuations and aspects of building quality. Construction Management and Economics, 7(2), pp. 125-136. ISSN 01446193

Preece, C and Tarawneh, S (1997) Service quality for client satisfaction on design & build projects. In: Stephenson, P (ed.) Proceedings of 13th Annual ARCOM Conference, 15-17 September 1997, Cambridge, UK.

Preece, C N and Shafiei, M (1998) Development of client care initiatives in construction contracting organizations. In: Hughes, W (ed.) Proceedings of 14th Annual ARCOM Conference, 9-11 September 1998, Reading, UK.

Raphael, A O; Samuel, O S and Dipeolu, A A (2022) Evaluation of service quality gaps in construction professional service firms in Nigeria. Journal of Construction in Developing Countries, 27(1), pp. 25-40. ISSN 1823-6499

Sha'ar, K. Z.; Assaf, S. A.; Bambang, T.; Babsail, M. and Fattah, A. M. A. E. (2017) Design-construction interface problems in large building construction projects. International Journal of Construction Management, 17(3), pp. 238-250. ISSN 1562-3599

Sha'ar, K Z; Assaf, S A; Bambang, T; Babsail, M and Fattah, A M A E (2017) Design–construction interface problems in large building construction projects. International Journal of Construction Management, 17(3), pp. 238-250. ISSN 1562-3599

Yap, J B H; Hew, Q L T and Skitmore, M (2022) Student learning experiences in higher education: Investigating a quantity surveying programme in Malaysia. Construction Economics and Building, 22(1), pp. 1-20. ISSN 2204-9029

Yu, Y (2022) Use inspired research in using virtual reality for safe operation of exemplar critical infrastructure systems. PhD thesis, Rutgers The State University of New Jersey, School of Graduate Studies, USA.

van Rensburg, R; Mellado, B and Augusto Marin Tobon, C (2019) Wireless mesh network data communications and reliability analysis for anti-theft application deployment in educational institutions. Journal of Engineering, Design and Technology, 17(3), pp. 474-489. ISSN 1726-0531