Items with Index Term: customer service

Arashpour, M; Wakefield, R; Blismas, N and Lee, E W M (2014) Analysis of disruptions caused by construction field rework on productivity in residential projects. Journal of Construction Engineering and Management, 140(2): 04013053, ISSN 0733-9364

Barker, R; Childerhouse, P; Naim, M; Masat, J and Wilson, D (2004) Potential of total cycle time compression in construction: Focus on program development and design. Journal of Construction Engineering and Management, 130(2), pp. 177-187. ISSN 0733-9364

Bastien, A N (2002) Successful organisational and human practices in the UK construction industry: proposing the CONSTRUCT framework of good practice. PhD thesis, University of Warwick, UK.

Burati, J L; Matthews, M F and Kalidindi, S N (1992) Quality management organizations and techniques. Journal of Construction Engineering and Management, 118(1), pp. 112-128. ISSN 0733-9364

Campbell, J L (1999) A baseline study of practices and perceptions of marketing and aftermarketing activities among commercial general contractors. PhD thesis, University of Idaho, USA.

Chang, Ruidong (2017) Towards sustainability in the Chinese construction industry: A transition approach. PhD thesis, University of Adelaide, Australia.

Chua, S J L; Zubbir, N B; Ali, A S and Au-Yong, C P (2018) Maintenance of high-rise residential buildings. International Journal of Building Pathology and Adaptation, 36(2), pp. 137-151. ISSN 23984708

Egger, H S (1986) Business techniques and skills utilized by small residential contractors with one to four employees in six high growth areas of Texas. EdD thesis, Texas A&M University, USA.

Forsythe, P (2008) Modelling customer perceived service quality in housing construction. Engineering, Construction and Architectural Management, 15(5), pp. 485-496. ISSN 0969-9988

Gurmu, A.; Galluzzo, A. and Kite, J. (2021) Modelling customers' perception of the quality of services provided by builders: A case of Victoria, Australia. Construction Economics and Building, 21(1), pp. 100-124. ISSN 2204-9029

Hadidi, L A (2016) Using quality function deployment to conduct assessment for engineering designs' contractors. Architectural Engineering and Design Management, 12(3), pp. 205-230. ISSN 1745-2007

Idan, C K (2003) Quality function deployment (QFD) in the UK construction industry. PhD thesis, Nottingham Trent University, UK.

Jumat, A R; Coffey, V and Skitmore, M (2012) Stakeholder service delivery expectations of military facilities management. Built Environment Project and Asset Management, 2(2), pp. 146-166. ISSN 2044-124X

Kuennen, S T (2002) Construction management practice in the execution of military construction projects. DEng thesis, Texas A&M University, USA.

Mahmood, W Y W and Mohammed, A H (2008) A conceptual framework for the development of quality culture in the construction industry. In: Dainty, A (ed.) Proceedings of 24th Annual ARCOM Conference, 1-3 September 2008, Cardiff, UK.

Muya, M (1999) A systematic approach for improving construction materials logistics. PhD thesis, Loughborough University, UK.

Muya, M; Price, A D F and Thorpe, A (1997) Construction materials supply logistics. In: Stephenson, P (ed.) Proceedings of 13th Annual ARCOM Conference, 15-17 September 1997, Cambridge, UK.

Muya, M; Price, A D F and Thorpe, A (1998) Supplier evaluation of logistics factors and their contribution to improved customer service. In: Hughes, W (ed.) Proceedings of 14th Annual ARCOM Conference, 9-11 September 1998, Reading, UK.

Muya, M; Price, A D F; Thorpe, A and Edum-Fotwe, F (1999) Application of analytic hierarchy process to the evaluation of logistics factors and their contribution to improvements in construction materials supply. Journal of Construction Procurement, 5(2), pp. 99-117. ISSN 1358-9180

Nahmens, I and Bindroo, V (2011) Is customization fruitful in industrialized homebuilding industry? Journal of Construction Engineering and Management, 137(12), pp. 1027-1035. ISSN 0733-9364

Nguyen, T H; Berstein, S; McIntyre, C and Smith, G R (2008) Customer service management practices in the homebuilding industry. International Journal of Construction Education and Research, 4(1), pp. 3-17. ISSN 1557-8771

Noriega, M S; Valles, C A; Torres-Argüelles, V; Martínez, G E and Hernández, G A (2016) Six sigma improvement project in a concrete block plant. Construction Innovation, 16(4), pp. 526-544. ISSN 1471-4175

Park, S (2003) An analysis of the impact of information technology on the performance of construction contracting firms. PhD thesis, Purdue University, USA.

Pudney, Steven Grant (2010) Asset renewal decision modelling with application to the water utility industry. PhD thesis, Queensland University of Technology, Australia.

Sagoo, A S (2014) A decision support system for evaluating local authority housing maintenance strategies in the United Kingdom. PhD thesis, University of Derby, UK.

Sommerville, J; Craig, N and Callaghan, N (2012) House building service quality and buyer expectations. In: Smith, S D (ed.) Proceedings of 28th Annual ARCOM Conference, 3-5 September 2012, Edinburgh, UK.

Waterhouse, M and McCabe, S (1999) A critical examination of the concept of 'best practice'. In: Hughes, W (ed.) Proceedings of 15th Annual ARCOM Conference, 15-17 September 1999, Liverpool, UK.