Items with Index Term: customer complaint

Bazzan, J; Echeveste, M; Formoso, C T and Kowalski, J D S (2024) A data-driven customer complaint management model for residential building companies. Architectural Engineering and Design Management, 20(6), pp. 1381-1402. ISSN 1745-2007

Campbell, J L (1999) A baseline study of practices and perceptions of marketing and aftermarketing activities among commercial general contractors. PhD thesis, University of Idaho, USA.

Damirchilo, F (2021) Use of machine learning and data science on infrastructure transportation and construction projects. PhD thesis, Arizona State University, USA.

Forcada, N; Macarulla, M; Gangolells, M and Casals, M (2016) Handover defects: Comparison of construction and post-handover housing defects. Building Research & Information, 44(3), pp. 279-288. ISSN 0961-3218

Ismail, Z-A (2017) Maintenance management system (MMS) to support facilities management at Malaysian polytechnic. Smart and Sustainable Built Environment, 6(1), pp. 19-33. ISSN 2046-6099

Rajiv, P; Logesh, R; Vinodh, S and Rajanayagam, D (2014) Financial feasibility and value engineering principles integrated quality function deployment for a manufacturing organization: A case study. Journal of Engineering, Design and Technology, 12(1), pp. 71-88. ISSN 1726-0531