Items with Index Term: complaint

Ali, K N (2004) Towards an online knowledge management system for reactive maintenance projects. PhD thesis, University of Salford, UK.

Alutaibi, A (2018) The impact of facility management practices on tenant satisfaction forresidential complexes in the Kingdom of Saudi Arabiaresidential complexes in the Kingdom of Saudi Arabia. PhD thesis, Loughborough University, UK.

Babazadeh, N; Teizer, J; Bargstädt, H J and Melzner, J (2025) Predictive simulation of construction site noise emissions from heavy equipment. Smart and Sustainable Built Environment, 14(3), pp. 715-739. ISSN 2046-6099

Bazzan, J; Echeveste, M; Formoso, C T and Kowalski, J D S (2024) A data-driven customer complaint management model for residential building companies. Architectural Engineering and Design Management, 20(6), pp. 1381-1402. ISSN 1745-2007

Bortolini, R and Forcada, N (2020) A probabilistic performance evaluation for buildings and constructed assets. Building Research & Information, 48(8), pp. 838-855. ISSN 0961-3218

Chang, T; Chi, S and Im, S B (2022) Understanding user experience and satisfaction with urban infrastructure through text mining of civil complaint data. Journal of Construction Engineering and Management, 148(8): 04022061, ISSN 0733-9364

Chinazzo, G (2021) Investigating the indoor environmental quality of different workplaces through web-scraping and text-mining of glassdoor reviews. Building Research & Information, 49(6), pp. 695-713. ISSN 0961-3218

Choi, Y; Kim, D C; Kim, S S; Nam, M S and Kim, T H (2013) Implementation of noise-free and vibration-free PHC screw piles on the basis of full-scale tests. Journal of Construction Engineering and Management, 139(8), pp. 960-967. ISSN 0733-9364

Chow, V W and Leiringer, R (2014) The translation of power: A study of boundary objects in public engagement processes. In: Raiden, A and Aboagye-Nimo, E (eds.) Proceedings of 30th Annual ARCOM Conference, 1-3 September 2014, Portsmouth, UK.

Ding, Q (2018) Using social media to evaluate public acceptance of infrastructure projects. PhD thesis, University of Maryland, College Park, USA.

Faheem Haider, M.; Aslam, M.; Khan, R. W. A. and Malik, M. S. A. (2026) Exploring the factors to improve complaint management system in building management through a case study. International Journal of Construction Management, 26(9), pp. 1777-1798. ISSN 1562-3599

Farmer, H K (2003) Managing maintenance of multiple domestic accommodation. PhD thesis, Loughborough University, UK.

Fisher, W H (2017) The use of arbitration in the construction industry in England and Wales: an evaluation of its continuing role following the Arbitration Act 1996. PhD thesis, University of Wolverhampton, UK.

Forcada, N; Macarulla, M; Gangolells, M and Casals, M (2016) Handover defects: Comparison of construction and post-handover housing defects. Building Research & Information, 44(3), pp. 279-288. ISSN 0961-3218

Forcada, N; Macarulla, M and Love, P E D (2013) Assessment of residential defects at post-handover. Journal of Construction Engineering and Management, 139(4), pp. 372-378. ISSN 0733-9364

Gerstenberger, A J (2021) Modeling the likelihood of construction incidents using public data. EdD thesis, Teachers College, Columbia University, USA.

Goins, J and Moezzi, M (2013) Linking occupant complaints to building performance. Building Research & Information, 41(3), pp. 361-372. ISSN 0961-3218

Gómez-Chaparro, M; García-Sanz-Calcedo, J and Aunión-Villa, J (2020) Maintenance in hospitals with less than 200 beds: Efficiency indicators. Building Research & Information, 48(5), pp. 526-537. ISSN 0961-3218

Hassanain, M A (2007) Post-occupancy indoor environmental quality evaluation of student housing facilities. Architectural Engineering and Design Management, 3(4), pp. 249-256. ISSN 1745-2007

Hogan, J M (1983) The "great debate" over Panama: An analysis of controversy over the Carter-Torrijos Treaties of 1977. PhD thesis, University of Wisconsin - Madison, USA.

Ismail, Z-A (2017) Maintenance management system (MMS) to support facilities management at Malaysian polytechnic. Smart and Sustainable Built Environment, 6(1), pp. 19-33. ISSN 2046-6099

Khadour, L and Darkwa, J (2008) Tqem in the UK construction industry: Some key findings from a survey. In: Dainty, A (ed.) Proceedings of 24th Annual ARCOM Conference, 1-3 September 2008, Cardiff, UK.

Khalid, M A; Hassan, M U; Ullah, F and Ahmed, K (2025) Integrated building information modeling and blockchain system for decentralized progress payments in construction projects. Journal of Engineering, Design and Technology, 23(5), pp. 1770-1796. ISSN 1726-0531

Koch, C and Vogelius, P (2006) Evaluation of web and pda-based quality assurance system on a building site. In: Boyd, D (ed.) Proceedings of 22nd Annual ARCOM Conference, 4-6 September 2006, Birmingham, UK.

Kwon, N; Park, M; Lee, H S; Ahn, J and Kim, S (2017) Construction noise prediction model based on case-based reasoning in the preconstruction phase. Journal of Construction Engineering and Management, 143(6): 04017008, ISSN 0733-9364

Kwon, N; Song, K; Lee, H S; Kim, J and Park, M (2018) Construction noise risk assessment model focusing on construction equipment. Journal of Construction Engineering and Management, 144(6): 04018034, ISSN 0733-9364

Lam, P T I; Kumaraswamy, M M and Ng, T S T (2003) A comparative study of user perceptions on prescriptive specifications versus performance-based specifications. In: Greenwood, D J (ed.) Proceedings of 19th Annual ARCOM Conference, 3-5 September 2003, Brighton, UK.

Ling, F Y Y and Ng, W T (2011) Boosting performance of road infrastructure: A case study based on motorist satisfaction in Singapore. Built Environment Project and Asset Management, 1(2), pp. 211-225. ISSN 2044-124X

Luo, M; Zhang, H; Wang, Z; Arens, E; Chen, W; Bauman, F S and Raftery, P (2021) Ceiling-fan-integrated air-conditioning: Thermal comfort evaluations. Buildings & Cities, 2(1), pp. 928-951. ISSN 2632-6655

Matete, R; Emuze, F and Smallwood, J (2024) Controlling the risk of site dust exposures in South African construction. In: Thomson, C (ed.) Proceedings of 40th Annual ARCOM Conference, 2-4 September 2024, London South Bank University, UK.

New, K; Tyler, A; Friday, A; Hazas, M and Gormally, A (2023) Space temperature policy towards net-zero: Recommendations from a systematic review of UK HEI heating policies. Building Research & Information, 51(2), pp. 223-239. ISSN 0961-3218

Newsham, G R; Veitch, J A and Hu, Y V (2018) Effect of green building certification on organizational productivity metrics. Building Research & Information, 46(7), pp. 755-766. ISSN 0961-3218

Ng, K-W A (2009) Improving main contractors' site coordination in the Hong Kong building projects. PhD thesis, Loughborough University, UK.

Nuruddin, A R; Abu Bakar, S P S and Jaafar, M (2015) Unveiling the challenges faced by Malaysian housing developers through government policy changes. Journal of Construction in Developing Countries, 20(2), pp. 37-52. ISSN 1823-6499

Olanrewaju, A; Tan, Y Y and Soh, S N (2022) Defect characterisations in the Malaysian affordable housing. International Journal of Building Pathology and Adaptation, 40(4), pp. 539-568. ISSN 23984708

Olowoake, M A O (2015) A theoretical framework to support facilities maintenance management of higher education institutions buildings in Nigeria. PhD thesis, University of Salford, UK.

Parker, P E (1992) Efficiency and the response to reform in Chinese urban construction enterprises: A production theory approach. PhD thesis, University of Washington, USA.

Potts, K and Wall, M (2002) Managing the commissioning of building services. Engineering, Construction and Architectural Management, 9(4), pp. 336-344. ISSN 0969-9988

Rumens, N (2013) Queering men and masculinities in construction: Towards a research agenda. Construction Management and Economics, 31(8), pp. 802-815. ISSN 1466433X

Saufi, M; Yusof, L M and Rahman, R A (2025) Homebuyer complaints during defect liability period: Critical analysis of individual presumptions, defect discovery and post-rectifications factors. Journal of Engineering, Design and Technology, 23(5), pp. 1619-1652. ISSN 1726-0531

Shi, Z (2024) A BIM-based and data-driven approach for comprehensive façade inspection guidance in cities. PhD thesis, New York University Tandon School of Engineering, USA.

Shi, Z; Park, K and Ergan, S (2025) A taxonomy of urban façade defects and their distribution on façade components: A data-driven analysis of historical inspection reports. Journal of Construction Engineering and Management, 151(10): 04025152, ISSN 0733-9364

Shin, J and Won, J (2026) Automated framework for civil complaint analysis in road construction projects using natural language processing. Journal of Construction Engineering and Management, 152(2): 04025252, ISSN 0733-9364

Styhre, A (2010) The culture of complaint in construction: Affirmative reflections on its role and function. Construction Management and Economics, 28(7), pp. 797-803. ISSN 1466433X

Sze, E; Kumaraswamy, M; Fung, A; Palaneeswaran, E and Wong, S (2004) Partnering with the tenants- Hong Kong experience. In: Khosrowshahi, F (ed.) Proceedings of 20th Annual ARCOM Conference, 1-3 September 2004, Edinburgh, UK.

Wu, J; Kumaraswamy, M M and Soo, G (2011) Regulative measures addressing payment problems in the construction industry: A calculative understanding of their potential outcomes based on gametric models. Journal of Construction Engineering and Management, 137(8), pp. 566-573. ISSN 0733-9364

Zeiler, W; Vissers, D; Maaijen, R and Boxem, G (2014) Occupants' behavioural impact on energy consumption: 'Human-in-the-loop' comfort process control. Architectural Engineering and Design Management, 10(1-2), pp. 108-130. ISSN 1745-2007

de Souza-Daw, T and Ross, R (2023) Fraud in higher education: A system for detection and prevention. Journal of Engineering, Design and Technology, 21(3), pp. 637-654. ISSN 1726-0531