Items where Author is "Horstmann, R"
![[up]](/style/images/multi_up.png)
Up a levelGroup by: Item Type | No Grouping
Jump to: Thesis
Number of items: 1.
Thesis
Horstmann, R (1997) Behavioral and financial impact of customer satisfaction and service quality: An empirical assessment in the facilities management industry. DBA thesis, Nova Southeastern University, USA.